Case 1 from Alex
We got inquiry of this client after our CNY Holidays. It only said " Hello, I would like to get pricing to have our color cartons produced by you. Could someone please contact me?" His name is Dion, graphic designer of an Australian company. Our sales replied him quickly, then got more details of the package with a quantity request of 1000 & 2000. After our first quote, Dion wrote several emails in 8minutes: ask our machine ability, reconfirm printing and material that we quoted, emphasize their quality requirement is very important, also emphasize future repeat orders will be a lot, and check address to send reference sample. Two days later, we got his sample, checked quality and updated our quote again. After several bargaining, we came to a sample order. Our printing and material quality satisfied their team very well.
Soon, the first 2000pcs trail order started, just as we expected, it succeed. Then we surely got a 20ft container order mixed 5 different items. For this order, Dion flied from Australia and stayed in our factory for one week to inspect production. It was a very successful visiting, also they have more confidence in our company.
Then following orders come, from 20ft to 40HQ, from one container each month to 2 or 3 containers one month. Even there were several issues such as shipping and printing in our beginning cooperation, but our good service and also their understanding makes our relationship closer. Now, we have worked with them for about 3 years, they trust us very well, and we also enjoy to do business with them.