Case 5 from Sam
The client impressed me most; we built business with him in May, last year. Why I think it is my most impressed among so many customers.
1. First, I think the client is not reliable from Alibaba, for he sent inquiries to two colleagues in our company. That is to say, he contacted two people at the same time in the same company. Usually, I do not like this kind of client. I think he just want to get the price from suppliers, and have no intention to buy goods.
2. Later, our colleague asks me to follow up this client, so I have to take it seriously. At the first, I misunderstood his demands from his inquiry. I thought he want to order corrugated box. And his details are not clear. In the end, I asked my director for help. In order to clear out what he wants to order, I called him at that night. By discussing a lot, I understood he wanted to order corrugated sheet board, not box.
3. The next step, we quoted for him. He talked us his target price. It obviously we could not accept it at the first time. So that we persuaded the client to place one year volumes to us, then we could give him our cheapest price we could offer. One week later, the client agreed to place half year volume to us, and also accepted our price. Our price is very close to his target price. Therefore, the order is successful.