Case 2 from Lily
This customer is from RFQ market. Our direct customer is a big reseller company. And they have different department according to different market, therefore, their working time is matched ours. This would be much helpful for our communication.
At the beginning, it was person we called A in charge of this project, but he maybe not familiar about chipboard gift box. Therefore, the quotation we offered is wrong and no feedback from customer about 5 days. But we still email him frequently. Then he told us he would leave office and his colleague B will take off his work.
B is more active on sky pe, then we confirmed material, size, box shape and printing both on sky pe and email. After checking what customer need, we offered him a quotation, because he is a reseller, he need to offer overall information to his customer, therefore, he asked us to calculate the weight and volume of each type box which was much bothered for me. But this is the aspect we need to learn.
Sample order has been placed after terminal client confirmed our quotation. But he needed to check sample as soon as possible, and that time was around our National Day Holidays, when freight would be influenced by holiday. But our production department has worked much hard to offered sample before holidays and sent to customer in time. Many thanks to them, team work is really important in every order.
When holiday is gone, we received B's massage about sample and others. Terminal client is satisfied with sample, but still need to change somewhere. And terminal client with B would come to our factory check all samples before bulk order.
Terminal client was valuing this project much. But the time would be shortly for us to produce all samples, and terminal client's schedule would not allow this. After discussing, we use plain sample to checking size, shape and material; printing proofs were used to checking printing and surface treatment. The reseller company b oss also came to our factory for double check after terminal client confirmed details. It was really a long and tough time for us to preparing sample in such a short time, thanks a lot for my b oss and all colleagues' efforts. Finally, we made it. But at the payment term, our customer want to 30% deposit in advance; balance before shipment; but after a long time connection, we knew customer very much and we made all things perfectly Therefore, we insist 50% deposit in advance; balance before shipment. We received 50% deposit next day, mass production started and finished soon. Sometimes, insist your mind is good for order.
Customer and terminal client received boxes and gave us a good feedback. Now we are waiting the next order from them. Of course, stay connection is necessary.